8/5/2023 0 Comments Unboxing nectar mattress![]() ![]() If you’re looking for a mattress that doesn’t require scouring every line of fine print to ensure you’re making a safe purchase, Douglas would suit you well. The cover is made of a poly-blend and includes polyethylene fibres. So why does Nectar include that washing machine logo?Īs for appearance and materials, the bottom and sidewalls of the Nectar mattress are a solid charcoal color with a flat-white sleep surface. You’ll have to meticulously spot-clean the mattress cover when needed, as stated in the care instructions. Nectar’s warranty clearly states: “This Mattress Warranty does not cover: Any Mattress that has had the cover removed for any reason (removing the Mattress cover will void this warranty).” The tag on the front of the mattress includes a picture of a washing machine that says, “washable cover.” That must mean you can remove the cover to clean it in the washing machine, right? Wrong. Whether it’s misleading or simply an oversight, there appears to be conflicting information from Nectar on how to care for your purchase. One limitation of the Nectar mattress that stands out is its mattress cover and related warranty. Suffice it to say, this is a medium-soft mattress. As for overall feel, the Nectar mattress scored 3.4/10 for firmness in the third-party engineered testing we commissioned. However, the cover materials are still soft to the touch. You can learn more details about this warranty in the Mattress Cover section below.Īlthough the diamond shapes across the mattress cover are nice to look at, they don’t add much to the feel or texture of the mattress. You’ll notice a zipper on the mattress cover but be forewarned, removing the mattress cover completely will void your warranty. The mattress cover top is patterned with a series of small diamond shapes. It features a couple of logos on the mattress front along with a blue features tag. ![]() The Nectar mattress is fairly unadorned, inspired by the previous generation of Tempur-Pedic mattresses. Once the mattress is removed from the box, carefully cut open the protective plastic wrap and you’ll see the mattress begin to decompress. To begin, open the top of the box, tilt it over, and let the compressed mattress slide out (it might take a couple of good pulls to get it all the way out). It’s a straightforward process to unbox the Nectar mattress. In the past, Nectar shipped compressed mattresses in a bag but has caught up with its competitors and now uses a box for delivery. For the purposes of this review, we purchased the mattress online from Nectar USA. The Nectar mattress is available for purchase online and at several retailers across the United States and Canada, including Macy’s, Mattress Firm, and The Brick. Judging by these ratings, if you have body aches, back pain, trouble getting out of bed, or sit on the edge of the bed often, we can’t guarantee you’ll be pleased with the Nectar mattress. Additionally, it tallied just 1.9/10 for edge support. Despite being advertised as medium-firm, it scored only 3.4/10 for firmness, more akin to a medium-soft mattress. Unfortunately, this is where we uncovered more setbacks with the Nectar mattress. ![]() We commissioned the same third-party engineered testing for the Nectar mattress as we have for all products on. ![]() This was odd considering Nectar states that mattresses which haven’t been opened within 90 days of delivery are “misused and are ineligible for warranty claims and returns.” The mattress we received for this review spent nearly nine months in its box before being shipped to us. Unlike Douglas however, Nectar’s mattresses may not all be made fresh to order. Having just entered the Canadian market at a cost of $899 CAD for a queen-size mattress, Nectar appears comparable to well-established Canadian brands like Douglas (which actually costs about $100 less at $799 CAD for a queen). To top it off, Nectar’s parent company, Resident Home LLC, has been charged multiple times by the Federal Trade Commission for false advertising claims. At this time, 84% of customers who reviewed Nectar on Trustpilot awarded them only 1/5 stars. Reviews on sites like Trustpilot, The Better Business Bureau, and Reddit highlight concerns real customers have faced when dealing with Nectar. However, we’ve heard a different story where Nectar isn’t in control of the narrative. Nectar does a great job promoting how many mattresses they’ve sold, and their favourable customer reviews. With those criteria in mind, how does mattress retailer Nectar measure up? If a mattress company can nail this trifecta, it should be able to serve up sweet dreams night after night. Can Nectar Sleep Through Real Customer Reviews And FTC Charges?įor better or worse, an unforgettable buying experience typically boils down to three key factors: price, quality, and customer service. ![]()
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